Booking refunds
Cancel up to 3 hours before your appointment window for a full refund to your original payment method (typically 3–5 business days, depending on your bank). Inside 3 hours, or if we arrive and cannot access the vehicle or the location is unsafe, a $35 service-call fee may be deducted. If Your Mobile Tech cancels, you always receive a full refund or a priority rebooking — your choice.
Rescheduling
Rescheduling is always free up to 3 hours before your window — just reply to your confirmation text, call or text (213) 212-1074, or email us.
Completed services
Completed services are not refundable. If something we installed or serviced is not right, our warranty applies instead: workmanship issues within 90 days are corrected at no additional labor charge, and batteries are covered by the manufacturer warranty of the tier purchased (1-year, 2-year or 3-year AGM).
Price differences
Some services are booked at a starting price. If your vehicle's exact price is higher, we confirm it by text before we come out, and you can approve it or cancel for a full refund — your card is never charged more than you approved.
How to request a refund
Call or text (213) 212-1074, email contactus@getyourmobiletech.com, or reply to your booking confirmation text with your name and appointment date.